Support for the systems you run, from the people who build them.
We implement tax and finance technology for a living, so when a question comes in we already know how a set-up like yours is built. ONESOURCE, Alphatax, Alteryx and the connections between them, supported by the two people who implement them. You reach Mark or Charlotte, not a helpdesk.
Six things people ring us about
The sign you need it: the system is live, the person who set it up has moved on, and year end is coming.
Direct answers on your own set-up
The "how do we" question, answered by someone who has configured the module, not passed along a ticket queue.
Changes done properly
A new entity, a rate change, a mapping update, a template change, made the way the system expects so nothing breaks at year end.
Close-time cover
A second pair of hands through the provision, the return and the accounts, when the deadline is fixed and the team is not.
Cover while you recruit
The riskiest day in any implementation is the day the person who understood it hands in their notice. We keep it running and write down what lived in their head.
A second pair of eyes
A short review of a set-up you inherited, or that the business has outgrown. We say what we would change, and whether it needs us at all.
Training on your own environment
Refreshers and new-joiner training on your configuration, not the vendor's demo company.
The same basis, whichever system you run
ONESOURCE support
Tax Provision, Corporate Tax, Statutory Reporting and DataFlow, the four we implement, working alongside your Thomson Reuters agreement.
ONESOURCE Support →Alphatax Provisioning support
Post-implementation support is the fifth phase of every Alphatax Provisioning implementation we do: the year-end question, the new entity, the rate change.
Alphatax Provisioning →Workflows and connections
Every workflow and connection we build is documented so your own team runs it. When the source changes or the question is new, we are behind them.
Alteryx automation →Retained hours or a monthly arrangement, sized to your entity count and your close calendar. You use what you need.
Ongoing support: questions we are asked
Do you support a set-up you did not implement?
Yes. For a set-up someone else built, we start with a short review so we understand how it is configured, then support it on the same basis as the ones we built.
Which solutions do you support?
ONESOURCE Tax Provision, Corporate Tax, Statutory Reporting and DataFlow, Alphatax Provisioning, Alteryx workflows and the API connections between systems. The ones we implement, which is why the answers come quickly.
How does this sit with our vendor agreement?
Your vendor looks after the platform. We look after everything that is specific to you: how your set-up is configured, how your data gets in, how your close runs. Platform faults still go to the vendor, and we help you raise them clearly.
Who do we actually talk to?
Mark or Charlotte. The same two people who implement these systems, not a helpdesk and not a ticket queue.
Tell us what you run, and where it hurts.
Thirty minutes with Mark or Charlotte. If it is a vendor matter, we say so and help you raise it.